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Owned and operated by Backyard Avenue, we are happy to assist with any questions about outdoor kitchens, heaters, or furniture.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with an estimated transit time of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How do I track my order?
Once your outdoor kitchen, heater, or furniture order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
If your purchase does not meet your expectations, please contact us within 30 days of delivery. We will walk you through the return process and help find a solution that works for you.
Can I exchange an item for a different model?
Exchanges are available for items in their original condition and packaging. Reach out to our team and we will coordinate the swap for the outdoor piece that better fits your space.
How do I choose the right outdoor heater for my patio?
The best heater depends on the size of your patio and how you plan to use the space. Our team can help you compare BTU output, fuel type, and coverage area to find the right match for your backyard.
Do your outdoor kitchens require professional installation?
Installation requirements vary by model. Some modular outdoor kitchen setups are designed for straightforward assembly, while larger configurations may benefit from a professional installer. We are happy to advise on your specific unit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
We aim to reply to every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected by industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no minimum purchase required.
Hassle-Free Returns
If something is not right with your patio furniture or outdoor kitchen, our team will make it easy to resolve.
